1. Vehicle products (such as chartered vehicles, carpooling, snow tours, etc.)
• Cancellation 30 days or more before departure: Full refund
• Cancellation 14-29 days before departure: 50% refund or one rescheduling
• Cancellation within 14 days before departure: No refund or rescheduling (special circumstances may be handled at discretion)
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2. Airline tickets, hotels and ticket products
• Airline tickets: follow the specific policies of each airline
• Hotel products: follow the specific policies of each hotel
• Ticket products (such as attractions, activities): once booked, they cannot be refunded or changed
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3. Visa service products
Please prepare the required information before placing an order. Once a visa product is applied for, the service fee and visa application fee are non-refundable.
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4. Refund Method and Handling Fee
1️⃣Payment via Australian local bank account (BSB) or RMB account in mainland China: no refund fee
2️⃣Payment through other international accounts (excluding Australia and Mainland China): The international remittance fees incurred during the refund are borne by the buyer
3️⃣Credit card payment (Australian or international card): Refund to local Australian or Chinese accounts: 3% refund fee Refund to international accounts: 3% refund fee, and the buyer is responsible for the international remittance fee
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5. Special Notes
• It is strongly recommended that you purchase travel insurance to prevent losses caused by unexpected situations during the trip
• Please confirm product inventory and payment methods with customer service before payment
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This policy complies with the Australian Consumer Law and protects the legal rights of consumers when products and services are not as described, have quality problems or do not meet expectations.

WhatsApp scan:

Tel:+61430125662 Micheal 

Email: info@ahly.com.au

Q: Is Chinese service available?
A: Yes. We offer full Chinese customer service and Chinese-speaking drivers/guides throughout your trip, making it convenient for first-time visitors to Australia.

Q: Can I bring large luggage?
A: Yes. Mercedes-Benz commercial vehicles and some other models can accommodate large luggage, skis, ski bags, etc. Please contact customer service in advance to confirm details.

Q: Can you provide door-to-door pick-up and drop-off?
A: Some routes support value-added door-to-door pick-up and drop-off services. Please consult customer service in advance for specific coverage and fees.

Q: Is it suitable for first-time visitors to Australia?
A: Yes. Most of our itineraries are designed for a relaxed experience, and we can arrange Chinese assistance and itinerary suggestions based on customer needs.

Q: Are ski tours suitable for complete beginners?
A: Yes. UDo Ski Club provides beginner lessons, technique guidance, and guided skiing services to help beginners get started faster.

Q: What if the weather is bad?
A: Some outdoor itineraries may have their order or content adjusted due to weather. In case of extreme weather, the safety of guests will be prioritized, and alternative arrangements will be coordinated as much as possible.

Q: Can I customize a private itinerary?
A: Yes. We support customized itineraries for families, couples, business travelers, and small groups, arranging exclusive routes based on the number of people, budget, and interests.

Q: Do I need to purchase my own insurance?
A: It is recommended that all guests purchase travel and accident insurance, especially when participating in outdoor activities such as skiing, hiking, and sea excursions.

✅ Locally registered Australian travel company
Deeply rooted in the Australian tourism market since 2016, having served over 10,000+ tourists.

✅ Self-owned vehicles
Equipped with Mercedes-Benz commercial vehicles and various operational models, offering spacious interiors suitable for families, ski trips, and group travel.

✅ Chinese customer service and local team support
Provides Chinese communication services, reducing language barriers for overseas travel.

✅ Multi-location physical operations
Local teams and collaborative resources established in Melbourne, Sydney, and Hobart.

✅ Professional driver-guide team
Drivers and tour leaders possess legal operating qualifications and extensive experience on Australian roads.

✅ Small group and customized experiences
Rejects the traditional rushed itinerary model, prioritizing comfort and travel experience.

✅ Extensive experience in skiing and outdoor activities
UDoSnow Club regularly organizes ski events in Australia and overseas, possessing mature operational experience.

✅ Full assistance from pre-trip to post-trip
Provides customer support throughout the entire process, from inquiry and booking to travel and after-sales.