1. Vehicle products (such as chartered vehicles, carpooling, snow tours, etc.)
• Cancellation 30 days or more before departure: Full refund
• Cancellation 14-29 days before departure: 50% refund or one rescheduling
• Cancellation within 14 days before departure: No refund or rescheduling (special circumstances may be handled at discretion)
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2. Airline tickets, hotels and ticket products
• Airline tickets: follow the specific policies of each airline
• Hotel products: follow the specific policies of each hotel
• Ticket products (such as attractions, activities): once booked, they cannot be refunded or changed
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3. Visa service products
Please prepare the required information before placing an order. Once a visa product is applied for, the service fee and visa application fee are non-refundable.
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4. Refund Method and Handling Fee
1️⃣Payment via Australian local bank account (BSB) or RMB account in mainland China: no refund fee
2️⃣Payment through other international accounts (excluding Australia and Mainland China): The international remittance fees incurred during the refund are borne by the buyer
3️⃣Credit card payment (Australian or international card): Refund to local Australian or Chinese accounts: 3% refund fee Refund to international accounts: 3% refund fee, and the buyer is responsible for the international remittance fee
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5. Special Notes
• It is strongly recommended that you purchase travel insurance to prevent losses caused by unexpected situations during the trip
• Please confirm product inventory and payment methods with customer service before payment
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This policy complies with the Australian Consumer Law and protects the legal rights of consumers when products and services are not as described, have quality problems or do not meet expectations.

WhatsApp scan:

Tel:+61430125662 Micheal 

Email: info@ahly.com.au

Club Membership Introduction

After enroll a trip  for the first time, you can become a member of UDoSnowClub for free. You can get a membership ID after spending a certain amount. After that, you can enjoy a 5%-15% discount on your further trip

Cancellation and Change Rules

30 days before departure: no loss cancellation or change

14 days before departure: Can be changed, 50% refund

Within 14 days of departure: no refund or change

Aushome Travel Pty Ltd is a local Australian travel company specializing in Chinese-language vehicle hire and travel services across Australia and New Zealand. All our driver-guides are fully licensed, highly experienced, and offer a range of services including airport transfers, business transport, daily and multi-day charters, as well as in-depth tours and themed routes.

With physical offices in Melbourne, Sydney, and Hobart, and a self-managed fleet maintained to the highest standards, we ensure safe, comfortable, and efficient travel experiences.

Additionally, we operate UDoSnow Club, a dedicated winter brand offering transport, ski trips, equipment rental assistance, and lessons to top Australian ski resorts like Perisher, Thredbo, and Mt Buller, catering to all ages and experience levels.

Since establishment, Aushome Travel has built strong partnerships with local clients, premium travel agencies, and immigration firms, offering tailored services such as Chinese translation and photography to meet the needs of family trips, business visits, and custom tours.